Shipping Protection is optional and costs $9.95 per order. It is not ticked by default: you add it yourself on the checkout page, and you can remove it before you pay.
If you also choose auto-refill, Shipping Protection is included in each refill and adds $9.95 to every recurring charge, for as long as you keep both. Remove it at checkout and your refill amount is $9.95 lower. See the Subscription & Recurring Billing Terms.
This is not insurance. It is a service we provide directly: if a covered shipping problem happens, we reship or refund the affected items. There is no third-party insurer and no separate claim number.
| Price | $9.95 per order. |
|---|---|
| Selected by | You, on the checkout page. It is not pre-selected and is never added automatically. |
| On subscription orders | If you keep both Shipping Protection and auto-refill, $9.95 is included in each recurring charge and each refill is protected. |
| Refundable | Yes, within the 90-day money-back window, together with the order it was purchased on. |
Email info@truewaterpod.com with your order number, the tracking number, a short description of the problem, photos if the item arrived damaged, and any message you received from the carrier.
Please contact us within these windows:
If the claim is approved, we will either reship the affected items once at no additional cost, or refund the price you paid for them. We tell you which within 2 business days of receiving everything we need.
If you did not add it, your order is still covered by your consumer rights and by our 90-day money-back guarantee, and we will still help you chase a carrier problem — Shipping Protection simply lets us reship or refund a shipping loss straight away, without a carrier investigation first.
Shipping Protection is sold and billed by Copyhero LLC dba TrueWater, together with your order. Payments are processed by Tradone Limited (Hong Kong), which may appear on your card statement. Support, claims, and refunds are handled by Copyhero LLC at info@truewaterpod.com.