90-day money-back guarantee. Try TrueWater Pod in your own pitcher. If the water does not taste fuller and go down smoother, contact us within 90 days of delivery and we will refund what you paid for the product.
You may open and use it. The guarantee applies to opened and used Pods — you cannot judge the water without trying it. You do not need the original seal intact to get your money back.
You may request a return within 90 days of the delivery date shown by the carrier tracking.
Under the money-back guarantee, opened and used TrueWater Pods are eligible for a refund. Please return the items you still have, including any unopened Pods from the same order, in a condition that is safe to handle.
Not eligible for a refund or store credit:
Email info@truewaterpod.com (or reply to your order confirmation email) with your order number, the items you want to return, and your reason (optional but helpful). We will reply with return instructions and the correct return address. Returns sent without contacting us first may be refused, for example if sent to the wrong address.
Return shipping is paid by the customer unless we confirm in writing that we will cover it, for example if we shipped the wrong item. Please use a trackable shipping method and keep your receipt. We are not responsible for lost or stolen return shipments.
After we receive and inspect your return, we process your refund within 14 days. Once processed, it may take 7 to 10 business days for the refund to post to your account, depending on your financial institution. Refunds are issued to the original payment method.
If approved, refunds include the product price paid for the returned items. Shipping fees, if any, are non-refundable unless required by law or the return is due to our error. There is no restocking fee.
If you prefer, you may request store credit or a swap to a different product instead of a refund, subject to approval and availability.
We do not offer standard exchanges. If your item arrives defective or damaged, contact us as soon as possible and no later than 30 days from delivery. We will review your request and determine the appropriate resolution, which may include a replacement. If you purchased Shipping Protection at checkout, additional replacement benefits may apply under the Shipping Protection Terms.
Every subscription shipment is covered by the same 90-day guarantee described above. Cancelling a subscription and returning a shipment are two separate requests: see the Subscription & Recurring Billing Terms for how to cancel.
We reserve the right to refuse returns that appear to be abusive, fraudulent, or inconsistent with normal consumer use patterns.
We provide the correct return address by email once you contact support
and your return is confirmed.
Email: info@truewaterpod.com
Copyhero LLC dba TrueWater, 16192 Coastal Highway, Lewes, DE 19958