The subscription is optional. On the checkout page you choose between a one-time order and a subscription. If you choose the one-time order, you are charged once and nothing else is ever billed to you.
The auto-refill option is pre-selected on the checkout page. If you keep it, a refill of the package you selected ships automatically every 28 days and is charged to the same payment method on the day it ships, until you cancel. You can switch auto-refill off before you order, and you can cancel later at any time, with no fee.
The TrueWater Pod subscription is an automatic-renewal (continuous service) program for replacement Pods. Your first package ships immediately after your order. After that, a refill of the same package ships on a recurring basis until you cancel it.
| First charge | The amount shown on the checkout page for the package you select, charged when you place your order. |
|---|---|
| Recurring charge |
The same amount shown on the checkout page for the package you
selected, charged on the day each refill ships:
|
| Frequency | Every 28 days. |
| Shipping and shipping protection | Shipping is free on the 3-Pod and 6-Pod packages and $9.95 on the single Pod. If you leave Shipping Protection ($9.95) ticked at checkout, it is included in every refill as well; untick it and your refill amount is $9.95 lower. |
| Fees | No signup fee, no membership fee, no minimum number of shipments and no cancellation fee. |
| Payment method | The card or payment method you used at checkout. By selecting the subscription option you authorize us to charge that payment method for each refill until you cancel. |
The prices above are the current ones. The exact prices that apply to your order are the ones displayed on the checkout page at the time you place it, and they are repeated in your order confirmation email. We do not change your recurring price without notifying you by email in advance, and any price change applies only to shipments after that notice.
Your order confirmation email states that you enrolled in the subscription, the recurring amount, the shipping frequency, and how to cancel. We also email you before an upcoming charge so you are never surprised by a shipment.
You can cancel at any time and for any reason. To do it:
Send your request at least 1 business day before the next shipment date shown in your confirmation email, and no further charges are made. Cancellations are processed within 2 business days and we confirm them by email. If a shipment has already been processed when your request arrives, that shipment is still covered by the return and refund terms below; the subscription itself ends with no further charges.
You can also ask us to pause your subscription, change the shipping frequency, or change the package size instead of cancelling.
Every shipment, including refills, is covered by our 90-day money-back guarantee. If you are not happy with a refill, contact support within 90 days of delivery and we will guide the return and refund it under the Return & Refund Policy. There is no restocking fee.
If a recurring charge is declined, we may retry the charge and notify you by email. We do not ship a refill until its payment is successfully processed. If payment cannot be completed, the subscription is suspended and no further attempts are made.
Orders are sold and billed by Copyhero LLC dba TrueWater. Payments are processed by Tradone Limited (Hong Kong), which may appear on your card statement. Support, returns, and refunds are handled by Copyhero LLC at info@truewaterpod.com.
If we change these terms, we will post the updated version on this page and update the effective date. Changes apply only to shipments and charges that occur after the change.