We ship within the United States only, to all 50 states plus DC and U.S. territories served by our carriers.
Processing 1-3 business days, delivery typically 10-14 business days after that. Shipping is free on the 3-Pod and 6-Pod packages and $9.95 on the single Pod.
Orders are prepared within 1 to 3 business days, not counting weekends and public holidays. Orders placed late in the day are processed the next business day.
| Tracked shipping | Typically 10 to 14 business days after processing. Delivery times are estimates and are not guaranteed. |
|---|---|
| Where we ship | United States only. |
| Origin | Orders ship from our fulfilment centers, which include locations outside the United States. Any duties or import taxes on U.S. orders are covered by us. |
Free on the 3-Pod and 6-Pod packages. $9.95 on the single Pod. Refills on an auto-refill subscription follow the same rule as the package you selected; see the Subscription & Recurring Billing Terms.
You receive a confirmation email when you order and a tracking link by email, or by text if you opted in, once the parcel is scanned by the carrier. Tracking can take a day or two to start updating.
Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we can reship it once you confirm the correct address; a reshipping fee may apply. Contact info@truewaterpod.com as soon as you notice a mistake and we will correct it if the order has not shipped.
Contact info@truewaterpod.com and we will help. If you added Shipping Protection at checkout, the Shipping Protection Terms set out the claim windows and what we do. Either way, your order remains covered by the Return Policy.
Carrier backlogs, severe weather, and similar events can delay delivery. We will keep you informed, but we cannot guarantee a delivery date.